1. Acceptance
By accessing aivoxera.online or using the Voxera platform or services (the “Services”), you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of a business, you confirm you are authorized to bind that business. If a separate written agreement exists between you and Voxera, that agreement prevails where it conflicts with these Terms.
2. The Services
- Staffing: we recruit and pre-screen bilingual candidates, present candidates for you to interview and choose, train the selected person, provide the necessary equipment and handle payroll, taxes and administrative tasks for that staff.
- Platform: a web application to handle calls, text messages, voicemail, call recordings, contacts, documents, metrics and activity logs across one or more locations.
Services, prices and schedules are defined in your quote or service agreement. Prices shown on the website (such as “from $9/hour”) are starting prices and may vary by schedule, location and scope. Savings figures are illustrative estimates.
3. Candidate selection and direct communication
You choose the person who will work for your business from the candidates we present. You may communicate directly with your assigned staff at any time. Voxera remains the employer or contracting party of record for that staff unless agreed otherwise in writing. If assigned staff becomes unavailable, we will provide a trained replacement, targeting less than 3 business days.
4. Your responsibilities
- Provide accurate information, instructions and training materials about your business.
- Use the Services lawfully, including laws on telemarketing, text messaging (such as the TCPA and carrier rules), call recording and consent, privacy and anti-discrimination.
- Obtain any consents required from your customers to call, text or record them, and give any required notices.
- Keep your platform credentials confidential and notify us of any unauthorized access.
- Not solicit or hire staff provided by Voxera outside of our agreement without our written consent, during the agreement and for 12 months after it ends, unless your agreement provides a conversion option.
5. Acceptable use
You may not use the Services to send spam or unsolicited messages, harass anyone, transmit illegal content, violate intellectual-property rights, attempt to access systems or data without authorization, or interfere with the platform's operation. We may suspend accounts that violate these rules.
6. Fees and payment
Fees are set in your quote or agreement and are invoiced as agreed. Third-party usage costs (such as phone numbers, calling and messaging minutes) may be billed separately if stated in your quote. Late payments may result in suspension of the Services.
7. Data and recordings
You own the data you and your customers put into the platform. You grant us the rights needed to host and process it to provide the Services, as described in our Privacy Policy. Call recordings are deleted automatically after the configured retention period, after which they cannot be recovered. You are responsible for downloading any recording you need to keep.
8. Intellectual property
The Voxera platform, website, brand and content are owned by Voxera and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the platform during your subscription. You may not copy, resell, reverse engineer or create derivative works of it.
9. Third-party services
The Services rely on third-party providers such as telephony carriers, hosting and security providers. We are not responsible for outages, delays or message-delivery failures caused by third parties, carriers or regulatory registration processes (such as A2P 10DLC).
10. Disclaimers
Except as expressly stated in a written agreement, the Services are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free operation.
11. Limitation of liability
To the maximum extent permitted by law, Voxera will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the 3 months before the event giving rise to the claim.
12. Indemnification
You agree to defend and indemnify Voxera against claims arising from your use of the Services in violation of these Terms or the law, including claims related to calls, texts or recordings made without required consent.
13. Term and termination
Either party may end the Services as set out in your agreement (or, if none, with 30 days' written notice). We may suspend or terminate access immediately for serious violations of these Terms. Sections that by their nature should survive termination will survive.
14. Governing law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Miami-Dade County, Florida.
15. Changes
We may update these Terms. We'll post the new version here and update the date above. Continued use of the Services means you accept the updated Terms.
16. Contact
Voxera
Email: [email protected]
Phone: (786) 589-8269
Website: aivoxera.online