1. Who we are
This Privacy Policy explains how Voxera (“Voxera”, “we”, “us”) collects, uses and protects personal information when you visit aivoxera.online, contact us, or use our staffing services and the Voxera platform at app.aivoxera.online (together, the “Services”).
2. Information we collect
Information you give us
- Contact and quote requests: name, business name, email, phone number, US state, industry, number of locations, the service you're interested in and any message you write.
- Meetings: details you provide when you book a call with us.
- Communications: emails, phone calls and text messages you exchange with us.
- Candidates: if you apply to work with us, your résumé and the information you share during recruitment.
Information processed on the platform
When our clients use the Voxera platform, it processes data on their behalf, such as phone numbers, call logs, call recordings, voicemails and transcriptions, text messages, contact names, documents submitted to the client, and user activity logs. For this data, our client is the business responsible for it (the “controller”) and Voxera acts as a service provider (the “processor”), following our client's instructions.
Information collected automatically
Like most websites, our servers and security providers record technical information such as IP address, browser type, device and pages visited, for security, fraud prevention and to keep the site working. See our Cookie Policy.
3. How we use information
- To answer your requests, prepare quotes and schedule calls.
- To provide, operate, secure and improve the Services.
- To recruit, train and manage staff assigned to our clients.
- To send service-related messages and, with your consent, marketing communications.
- To comply with legal obligations and enforce our agreements.
4. Text messages (SMS)
If you give us your phone number and consent, we may contact you by text message about your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. We do not share or sell mobile phone numbers or SMS opt-in consent with third parties for their marketing purposes.
5. How we share information
We do not sell or rent personal information. We share it only with trusted service providers that help us operate our business — for example telephony and messaging, hosting and security, email, scheduling and form processing — under confidentiality and data-protection obligations, and only as needed to provide the Services.
We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a merger or sale of our business.
6. Call recordings
Calls handled through the Voxera platform may be recorded for quality, training and dispute-resolution purposes. Recordings are automatically deleted after the retention period configured for each client (by default, 5 days). Our clients are responsible for giving any notice or obtaining any consent required by the laws that apply to their calls.
7. Data retention
We keep personal information only as long as needed for the purposes above, to comply with law, or to resolve disputes. Contact-form data is kept for up to 24 months unless you become a client or ask us to delete it.
8. Security
We use industry-standard measures such as encrypted connections (HTTPS), access controls, password hashing, firewalls and backups. No method of transmission or storage is 100% secure, but we work to protect your information.
9. Your rights
Depending on where you live (for example California, Colorado, Connecticut, Virginia, Texas or other US states), you may have the right to:
- Know and access the personal information we hold about you;
- Correct inaccurate information;
- Delete your information;
- Opt out of marketing communications and of the “sale” or “sharing” of personal information (we do not sell or share it for cross-context behavioral advertising);
- Not be discriminated against for exercising these rights.
To make a request, email [email protected]. We will verify your identity and respond within the time required by law. If your data was processed on the platform on behalf of one of our clients, we will forward your request to that client.
10. Children
Our Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
11. International users
We operate in the United States and our service providers may process data in other countries. By using the Services you understand your information may be transferred to and processed in those countries.
12. Changes
We may update this policy. We'll post the new version on this page and update the date above.
13. Contact
Voxera
Email: [email protected]
Phone: (786) 589-8269
Website: aivoxera.online